Digital &
Customer Experience

New technological opportunities, alongside rising customer expectations, require organizations to define a clear digital vision aligned with their business strategy and translated into a practical roadmap. In the digital age, organizations must continually invest in digital assets, develop innovative value propositions, and create a multi-channel digital experience based on an in-depth understanding their customers.

What's Included

Defining a digital vision and strategy aligned with the organization’s business strategy.

    • Brainstorming workshops featuring precise benchmarks and advanced use cases from Israel and abroad.
    • Developing game-changing digital business initiatives, products, and value propositions.

Mapping existing customer journeys against desired future ones and identifying ways to achieve them.
Data and analytics – smart leveraging of data within customer and employee journeys to create precise personalization, insightful intelligence, and to apply it in processes and products.
Technology – digital architecture, platforms, required tools, and a detailed plan for their implementation.
Business mindset and processes – establishing a “digital thinking” approach in every internal process, end-to-end digital processes, and agile organizational structures based on product management principles.
A detailed and practical multi-year implementation plan that includes all required projects, cost assessment, duration, organizational resources, potential risks, allocation of a project owner within the organization, and metrics for monitoring and control to ensure successful implementation.

Value for the Clients

Business Value

Unlocking the potential of the digital age to execue business strategy

Competitive Advantage

Using digital strengths for innovative value propositions and a unique customer experience

Customer Experience

High Net Promoter Score (NPT) based on long-term customer, employee, and supplier satisfaction and loyalty

What's the plan for tomorrow?

Mapping digital assets against future business, organizational and tech needs
1
Setting digital vision focusing on digital initiatives and value proposition
2
Developing a detailed roadmap, business, organizational & tech to achieve this vision
3