The strategic challenge of Israel Post: privatization and transitioning to a competitive company in a complex retail environment combining physical branches with advanced digital space and a superior customer experience.
In an era where traditional mail services are losing ground, international and local e-commerce is on the rise, and the shift to digital is unavoidable, Israel Post faces a significant business and technological challenges. The privatization process adds another layer of complexity, requiring the company to innovate and compete in a dynamic and challenging market.
The Challenge: Integrating multiple services under one roof and combining processes and services across both physical (branches) and digital spaces.
Israel Post does not only provide postal services but also offers e-commerce solutions as well as a range of banking and financial services. This array of services necessitates a complex, secure, flexible, and advanced technological and procedural infrastructure that could equip Israel Post with tools required to operate in a competitive retail market.
To address this, Israel Post CEO David Laron and CIO Eli Galitzki initiated the development of a strategic plan for the computing infrastructure, serving as a roadmap for a technological and procedural leap forward into the new era.
The strategic plan, created by Strauss Strategy together with Israel Post’s teams, provides a clear roadmap and practical solutions to the many challenges they face. The goal is to create an integrated and efficient computing and digital system that unifies various operational areas and delivers an up-to-date streamlined customer experience through advanced use of data.
The Added Value: Efficiency, accessibility, and advanced tools to compete in the market. Alongside technological upgrades, the plan also includes necessary steps to handle cultural and organizational change, paving the way for Israel Post to become a more flexible, efficient, modern company that meets current and future customer needs in a constantly evolving world.
The Key to Success: Delivering value and achieving ‘small wins’ in the short term while methodically managing the major elements of the plan in the long term.
