CRM leader
in the digital world
Freelancer
The position appeals to both sexes
job description
Responsibility for building and adapting a business strategy in the worlds of CRM for our clients.
The position includes diagnosing an existing situation, understanding the customer’s unique needs, characterizing and providing practical recommendations for service/sales operational excellence in combination with advanced tools (such as an AI tool) and adapting them to customer needs.
Requirements
- Experience in leading selection processes and setting up CRM
- Experience in operating customer experience and digital service systems
- Familiarity with tools in the CX world (multi-channel in the field of CRM, Marketing Automation and more)
- In-depth business understanding of service and sales processes
- Familiarity with the types of solutions available in the market
- Previous experience in consulting processes is an advantage
- Familiarity with at least one technology in the worlds of FRM
- The contact method is in the format of a freelancer
