How can organizations create a customer experience, in an era where a variety of digital technologies create opportunities as well as new expectations? What must organizations understand about this challenge in order to create the best experiences for their customers?

We live in an extremely competitive reality, which makes the time element more significant than ever. So how do you create work processes based on innovative initiatives for more speed?

We will address the following questions and many more in the third and new episode of our podcast, in which Avivit Ben Simon, director of digital, customer experience and innovation at Strauss Strategy, is a guest. Nice listening!